Last updated: July 3, 2026
ManageRent (“ManageRent”, “we”, “us”), based in Ontario, Canada, provides a property rental management platform to realtors and their landlords and tenants. This policy explains how we handle personal information, consistent with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law.
For the customer data a realtor enters — information about their landlords, tenants, and properties — the realtor (or their organization) is the owner and the party responsiblefor deciding how that information is used. ManageRent processes that information as a service provider, acting on the realtor’s behalf and instructions. For the account information of the users we deal with directly, ManageRent is responsible for the handling described below.
Names, email addresses, phone numbers, role (admin, realtor, landlord, or tenant), organization, and account status. Passwords are handled by our authentication provider and are never stored by us in readable form.
Property addresses, tenancy details, lease dates, rent amounts, and utility split arrangements.
Utility bill totals, amounts owed, the payment method a user selects when marking a payment, and payment status. ManageRent does not collect or store bank account numbers, card numbers, or other payment credentials — it records status only, and does not move money.
Notifications and emails we send, delivery and bounce records, and an audit log of key actions taken in the platform (who did what, and when) used for security and record-keeping.
Basic technical data needed to operate the service securely, such as IP address (for example, to enforce rate limits and detect abuse) and error diagnostics.
We use personal information to:
We do not sell personal information, and we do not use it for advertising.
The customer data a realtor enters into ManageRent belongs to that realtor (or their organization), not to ManageRent. We store and process it on their behalf so they can manage their own rentals. A realtor directs how their customer data is used within the platform, and is responsible for having the authority and consent needed to enter information about their landlords and tenants. We use that data to run the service, keep it secure, provide support, and meet our own legal obligations — not for our own independent purposes.
We may share personal information with:
ManageRent stores customer data and may access, retain, and disclose it where we reasonably believe doing so is necessary to:
Because the realtor owns their customer data, we will, where lawful and practicable, notify the affected realtor of a request relating to their data. In some cases the law may prohibit us from doing so.
ManageRent operates on cloud infrastructure hosted in the United States. Account, property, tenancy, and payment records are stored in our primary database (Supabase), and other providers used for application hosting, message delivery, and error monitoring also operate on servers located in the United States. As a result, personal information is stored and processed outside Canada.
Because the information is processed in the United States, it is subject to the laws of that country, and may be accessible to U.S. courts, law enforcement, and regulatory authorities under applicable law. We use reputable providers that offer appropriate contractual and technical safeguards for the data they handle on our behalf.
We use technical and organizational safeguards appropriate to the sensitivity of the information, including database row-level security so organizations can only see their own data, encryption in transit, role-based access controls, rate limiting on sensitive endpoints, and audit logging. No system is perfectly secure, but we work to protect information against loss, misuse, and unauthorized access.
We keep personal information for as long as needed to provide the service to the realtor who owns it, and to meet legal, accounting, and record-keeping obligations. Payment and tenancy history may be retained after a tenant is removed or an account is closed, so that the realtor’s records remain complete. When information is no longer needed, we take reasonable steps to delete or anonymize it.
Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct it, or ask questions about how it is handled. We will respond within the time required by law. Because a realtor owns and controls their customer data, some requests — particularly from landlords and tenants — are best directed to that realtor, and we may refer you to them or act on their instructions.
If you are a landlord or tenant, your information was most likely entered by the realtor or organization managing your rental. That realtor is responsible for that information and for how it is used. To access, correct, or ask about your information, contact your realtor first. You may also reach us through the contact page, and we will coordinate with the responsible realtor.
ManageRent is intended for use by realtors, landlords, and tenants who are adults. It is not directed to children, and we do not knowingly collect personal information from children.
We may update this policy from time to time. When we do, we will revise the “Last updated” date above and, for material changes, provide reasonable notice.
For any privacy question or request, reach us through the contact page.